Refund policy
Return Policy
Eligibility & Timeframe
Returns are accepted within 5 days of delivery.
Orders placed using a gift card and exchange orders are not eligible.
Non-Returnable Products
Due to hygiene and safety standards, returns are not accepted for the following items:
Caps, Hats, Masks
Socks, Boxers, Shorts
Bodysuits, Crop Tops, Tank Tops, Baby Tees
Stationery items such as Stickers
Product Condition
Items must be unwashed, unused, and in original condition.
All original tags must be intact.
Return Refusals
Returns may be declined if products appear:
Used or washed
Damaged, spoiled, or altered
Exceptions apply only if the item was received damaged.
Defective Products
If you receive a defective item, please share:
Unboxing video
Clear photos of the defect
Submit these via our Website, and our Customer Experience Team will assist you.
Return Charges & Refunds
Return Fee
A ₹99 reverse shipment fee will be charged per item (not per order).
Refunds are issued only as store credit.
Wallet credits will be sent via Email.
Exchange Policy
Eligibility & Timeframe
Exchanges are accepted within 5 days of delivery.
Orders placed using a gift card and exchange orders are not eligible.
Exchange Fee
A ₹99 reverse shipment fee applies for both COD & Prepaid orders.
Price Difference in Exchanges
If the exchanged item costs more, the difference must be paid upfront (prepaid only).
If the exchanged item costs less, the remaining balance will be credited to your MissMuse Wallet.
Availability Issues
If the requested exchange item is unavailable:
The product amount will be refunded to your House of MM Wallet.
You may use this balance to place a new order.
Non-Exchangeable Items
The following items are not eligible for exchange or replacement:
Baby Tees, Tank Tops, Crop Tops, Bodysuits
Caps, Hats, Masks
Boxers, Shorts
🚫 Items purchased during Sale Events or Flash Sales cannot be exchanged.
Return & Exchange Process
Initiate the return or exchange via our Website.
Follow the prompts shown on the platform.
Requests are reviewed and accepted by the Customer Experience Team within 48 hours.
Reverse pickup is arranged only after confirmation.
🔁 Refunds for both COD and prepaid orders will be credited to the House of MM Wallet.
Order Cancellation Policy
Orders can be cancelled only if they have not yet been dispatched from our warehouse.
Exchange & Refund Conditions
Covered Manufacturing Defects
We offer exchange or refund for the following issues:
Loose seams or stitching
Fabric discoloration or fading
Uneven dye application
Excessive pilling or fuzzing
Missing or misplaced embellishments
Tears or frayed edges
Not Covered
Damage due to improper washing or care
Normal wear and tear
Alterations made after purchase
Damage from accidents, misuse, or neglect
Fabric damage from harsh chemicals or environmental exposure
Final Sale Disclaimer
Orders placed using House of MM Wallet credits are not eligible for returns or exchanges.
Exchange orders are final and cannot be returned or exchanged again.
These transactions are considered final sale.
If you have any specific questions please do not hesitate to contact us by writing us an email at help@missmuse.in or messaging our customer services team on Instagram DMs at @missmuse.in